Shipping & Returns
All orders are received and shipped from our warehouse location in WI. A few items are drop shipped from Carmel IN.
Orders will be sent using UPS and USPS services. A number of different options are provided for these services. All shipping options are shown before any personal information is required. Shipping charges are viewable as each item is added to the cart.
If you have any questions in regards to payments, shipping rates or delivery times please use the contact form or call us at 888-481-6870.
Orders will be shipped same day or the following business day depending on when your order is placed. We ship Saturday if USPS is selected. If there are any delays, we will inform you promptly. Map below is estimated delivery days for UPS.
If you are buying outside of the USA, please contact us here. We will give a quote for the best rate we can find for shipping to your country. We try to use the the US Postal Service to avoid custom fees on your end.
If we have made a mistake, your return shipping will be graciously paid. Otherwise return shipping is your responsibility and 15% stocking charge will apply.
If the fan you have purchased is not correct for your situation, I will allow you to return it within 30 days. You will be required to pay the return shipping, but if you exchange it for a different model I will not require the 15% restocking fee. Fan sizing is not an exact science unless you have specialized equipment. When the fan is started the manometer will give you a strong indication of the fans performance. This would be the time to contact me if you are having any doubts about your fan's capabilities. A post mitigation test can be started within 24 after the system is activated with the fan.
Even though I know my experience will greatly add to your success, I am unable to guarantee that my do-it-yourself radon mitigation recommendations will achieve the results you would like. In order to offer a guarantee I would have to make a personal inspection of your home and perform a soil communication test.